Frequently Asked Questions

Answers to commonly asked questions

General Questions

Who is Consentio for?

Consentio is for producers, wholesalers and supermarkets that are operating in the fruit & vegetable industry.

Is Consentio an open marketplace?

No, Consentio is not an open marketplace. Consentio is designed for you to do business better with your existing business partners. Our goal is to make the industry healthier and better. An open marketplace would cause even more competition and price-wars, making the chain unhealthier.

How can I activate my business partners to join the platform to do business with me?

Everybody can sign up easy and quick in the app with no costs in the beginning or with low usage and low need for service. Outside of that, you can invite your business partners to join you in Consentio by our add clients/suppliers feature. On top of that your catalog and products in the platform are highly shareable, allowing you to send them to all your business partners, even those not yet active within Consentio.

Service & Support

Who can I speak to regarding my questions, ideas or objections?

Chat support is always available for all users. You are automatically assigned a Consentio member that is willing to help you out in the app.

What level of support can you offer?

We can help you a great deal getting started in Consentio. From helping you to activate your business counterparts to setting up your product catalog for you. Providing your team-members training on how to use Consentio platform and offer you an account manager of choice to function as your Consentio counterpart. The level of support is depending on your subscription package, or subscription add-ons.

What Service Level Agreement do you offer?

Based on what your company needs we are able to discuss the terms and conditions of the SLA. We uphold our SLA to the highest standards, and we are able to provide you service that complies with your needs and commitment.

Subscription & Billing

Is subscription per seat or per company?

Per seat, you pay a license fee per seat to have full access to the platform.

What packages are available?

Based on your needs, we are able to give you different offers. High level of servicing, low level of servicing. Integrations with your existing IT systems or no integrations, additional training or no additional training. The options are endless. It's best to get in touch with our team to discuss what is best suited for your case.

How is billing organised?

The license fees can be paid monthly or yearly. Billing for integrations, servicing, training and other matters of that extent need to be paid up front.