The starting point: 27 stores, 30 suppliers and flying blind
For a major retailer like Manor, fresh department performance rests on two pillars: rigorous sourcing and close collaboration with suppliers and store teams. Yet day-to-day management ran into several major pain points.
- No overall visibility: 27 stores, 27 department heads and 27 ways of working. Orders were still written by hand on paper, making consolidated tracking impossible.
- Rigid ordering: stores ordered on Wednesday for the following week, and up to 15 days ahead for highly perishable seafood. No way to match actual arrivals or seize favorable prices.
- Fragmented supplier flows: around thirty partners of very different sizes and maturity, each with its own order and invoice template.
- Heavy admin workload: nearly 1,000 invoices a week checked by hand, with a matching rate of barely 5%.
The solution: a digital cockpit and Monday-for-Wednesday ordering
To give its teams the means to steer with precision, Manor deployed Consentio as the backbone of its purchasing.
- Direct Monday-for-Wednesday ordering: department heads order on Monday morning for delivery as early as Wednesday, buying closer to real demand and market arrivals.
- Intuitive online ordering: a clear digital catalog replaces paper forms. In a few clicks, department heads order their monkfish, sole or daily products on their own, within a defined framework.
- Tailored in-store coaching: buyers and category managers see how each store works and can coach every department head based on their needs.
- Standardized supplier exchanges: one order and invoice format for all 30 suppliers, with no re-keying and fewer recurring disputes.
The results: major time savings and a return to the real buyer's job
- Admin automation: automatic invoice matching jumped from 5% to 85%, freeing admin teams from hundreds of hours of manual checks every month.
- Better purchasing margins: by tapping into market opportunities instead of buying blind two weeks ahead, Manor passes the best prices and optimal freshness on to its stores and customers.
- Healthier supplier relationships: clear flows, transparent order confirmations and invoices that are compliant from the start.
With Consentio, we get to do a real buyer's job. We can go and get the information, bring the market back into our stores and let our customers benefit from real opportunities. Toni Pedulla, Seafood Product Manager, Manor
